Delivery Policy

Free delivery, no minimum spend

At Sera & Zena, delivery is always free, regardless of your order value, across mainland France.

Delivery timeframe

The estimated delivery time is 7 to 12 working days from the moment your order is confirmed. This timeframe includes processing, packing, and shipping your parcel.

Order tracking

As soon as your parcel has been dispatched, you will receive a confirmation email containing your tracking number, allowing you to follow the progress of your order in real time.

Customs duties and VAT

All prices displayed on the Site are inclusive of tax (VAT included). You will therefore pay no additional charges upon delivery.

Got a question about your delivery?

Feel free to get in touch with us at info@seraenzena.fr — we will get back to you as soon as possible.